CityNow Privacy Policy

We collect various types of information when you create an account and use our services on CityNow. All data collection is fully transparent and based on your consent. Under this privacy policy, CityNow only collects information that is necessary to operate the platform.

In addition to the above, we also use certain automatically collected data, such as browsing information obtained through cookies and web beacons. This data is used to improve your experience and enhance platform functionality.

CityNow uses your personal data for specific, legitimate purposes only. In accordance with our privacy policy, collected data is never used beyond its intended purpose. Below is a detailed breakdown of how we use your information:

• Account management: Your data is used to create, manage, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals successfully.
• Age & Identity Verification: KYC information is verified to meet legal requirements and prevent access by minors.
• Fraud prevention: Data is analyzed to detect suspicious activity and maintain platform security.
• Customer Support: Your data is used to handle complaints and resolve any questions you may have.
• Legal obligations: Data may be disclosed to comply with regulatory guidelines and legal requirements.
• Service Improvement: User experience data is analyzed to continuously improve the CityNow platform.
• Promotional communications: With your consent, we may send you relevant offers and updates.

CityNow never shares your data with third parties for advertising or marketing purposes. If you'd rather not receive promotional emails or SMS, you can opt out at any time from your account settings.

At the heart of CityNow's Privacy Policy is a commitment to keeping your data safe. We never sell your personal information or share it with third parties without authorization. However, limited data sharing may be necessary in certain situations:

• Payment provider: Relevant financial details are shared with payment gateways such as Mobile Pay, Nagad, or Rocket to process transactions.
• Game software provider: Limited gaming data may be shared with licensed game providers for the purpose of operating games.
• Law Enforcement: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Security Auditor: We work with third-party security auditors under contract to ensure the platform remains secure.

In the event of a business merger or acquisition, your data may be transferred to the new entity. We will notify you before any such change and, where applicable, give you the opportunity to accept a new privacy policy.

CityNow retains your data for as long as necessary to fulfil the purposes for which it was collected. Retention periods are determined by taking into account legal obligations, business requirements, and your interests.

Once the retention period expires, data is securely deleted or fully anonymised. Data relevant to ongoing legal disputes may be retained until the matter is resolved.

CityNow uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. They cannot be disabled.
• Functional Cookies: Used to personalize your experience, including language preferences, game settings, and more.
• Analytics cookies: Used to monitor platform usage and improve our services. This data contains no personally identifiable information.
• Security Cookies: Used to detect fraudulent activity and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain key features of CityNow from functioning properly.

CityNow applies industry-leading security measures to protect your data. As part of our privacy policy, all security systems are regularly updated and tested.

• 256-bit SSL/TLS Encryption: All data transmitted between you and our servers is encrypted.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Firewall protection: Our servers are protected by advanced firewalls that block unauthorized access.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Data Masking: Sensitive information (such as payment numbers) is masked in logs and records.
• Access control: Only authorized personnel have access to data on a need-to-know basis.

In the event of a data breach, CityNow will notify affected users as promptly as possible in accordance with legal requirements and take all necessary steps.

CityNow is a responsible gaming platform. Our services are strictly for individuals aged 18 and above. Protecting the privacy of minors is a core part of our privacy policy.

• Age verification is mandatory at the time of registration.
• Proof of age must be provided as part of the KYC process.
• If we become aware that a minor has created an account, it will be closed immediately.
• Any data collected from a minor will be securely deleted.

Under CityNow's privacy policy, you have a number of rights regarding your personal data. We fully respect these rights and are committed to helping you exercise them.

To exercise these rights Help Center or support@citynow.bet. We typically respond to requests within 30 days.

CityNow may update this Privacy Policy from time to time to reflect service improvements, legal changes, or new technologies.

• For significant changes, you will be notified by email or SMS.
• The effective date of any updated policy will be clearly stated at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

To view a previous version of our Privacy Policy, Help Center Contact us.

If you have any questions, comments, or requests regarding this privacy policy, please reach out to us through the following channels:

• Email: support@citynow.bet
• Live Chat: Click the chat icon at the bottom right of the platform
• Help Center: Help Center page View

Our data protection team is available 24/7 to address any privacy-related concerns. Email responses are typically provided within 24–48 hours.