CityNow Terms & Conditions

CityNow (hereinafter referred to as the "Platform") is an international online gaming service provider. These Terms & Conditions ("Terms") constitute a legally binding agreement between CityNow and its users ("you" or "player").

By creating an account or using CityNow's services, you are considered to have accepted all provisions of these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using CityNow's services.

CityNow reserves the right to update these Terms at any time. Continued use of the Platform following any changes will be deemed acceptance of the revised Terms. We recommend checking this page regularly.

To create an account on CityNow, you must provide accurate and complete information. Accounts created with false or incomplete details may be suspended at any time.

The following information is required during registration:

• Full legal name (as per your National ID)
• An active mobile number or email address
• Date of birth (for age verification)
• Preferred Payment Method

Each individual may only One Account create. Operating multiple accounts under the same person — whether through the same device, IP address, or payment method — is strictly prohibited.

You are responsible for the security of your account. Never share your password with anyone. If you suspect any unauthorized access to your account, contact our support team immediately.

To use CityNow's services, you must:

• Must be at least 18 years of age
• You must be eligible to participate in online gaming under the laws applicable in your country
• You must play on your own behalf using your own funds
• Must not be a player, referee, or official of any professional sports team (applicable to Sports Betting)

CityNow may request a copy of your government-issued ID for age verification at any time. Withdrawals may be held until verification is complete. If an underage account is identified, it will be closed immediately and deposited funds will not be returned.

CityNow supports Bangladesh's most popular Mobile Financial Services (MFS). Currently accepted payment methods are: Mobile Pay, Nagad & Rocket।

Deposit Policy:

• Minimum deposit amount: ৳500 BDT
• Maximum single deposit: ৳50,000
• Deposits are generally credited to your account instantly
• Only use payment accounts registered in your own name
• Third-party payments are not accepted

Withdrawal Policy:

• Minimum withdrawal amount: ৳500 BDT
• Maximum daily withdrawal: ৳1,00,000 BDT
• Withdrawal processing may take between 24–72 hours
• Withdrawals may be held until KYC verification is complete
• Withdrawals may be suspended during investigation of suspicious activity

CityNow offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, which are detailed on the promotions page. However, some general rules apply to all bonuses:

• Wagering Requirements: To withdraw bonus funds, a specified wagering requirement must be met (typically 20x–40x)
• Time Limit: Every bonus has an expiry period — wagering requirements must be met within the specified timeframe
• Game Restrictions: Some bonuses can only be used on specific games
• Maximum Bet Limit: A maximum bet of ৳300 BDT per round applies while a bonus is active
• Single Bonus Policy: Two bonuses cannot be active at the same time

CityNow reserves the right to modify, suspend, or cancel any bonus at any time. If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be forfeited.

Welcome Bonus: A 100% welcome bonus is available on your first deposit (up to ৳5,000 BDT). No promo code is required at registration. The wagering requirement for the welcome bonus is 30x.

All games on CityNow use internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and not predetermined.

Please keep the following in mind while playing:

• Each game has its own RTP (Return to Player) percentage, which can be found on the game info page
• If a game is interrupted due to a technical issue, it will resume from the last saved state
• Server logs will serve as the final and binding evidence in all disputes
• CityNow is not responsible for issues caused by internet connectivity problems
• Refreshing the page or closing the browser during a game may not cancel an active bet

In Live Casino games, the dealer's decision is final. If a technical error causes an incorrect result to be displayed, CityNow reserves the right to correct the payout based on the accurate outcome.

The following activities are strictly prohibited on CityNow. Violations may result in permanent account closure and forfeiture of any funds held:

• Money Laundering: Using the platform to launder funds from illegal sources
• Multiple Accounts: Operating multiple accounts under the same identity
• Bot Usage: Playing games using automated software or bots
• Collusion: Colluding with other players to gain an unfair advantage
• System Error Exploitation: Exploiting any bug or glitch on the platform
• Bonus Abuse: Claiming bonuses repeatedly through multiple accounts
• Third-Party Payments: Using a payment method not registered in your own name
• Account Transfer: Selling or transferring an account or its funds to another party

CityNow reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms & Conditions will result in
• Registering with false or incomplete information
• Failure to cooperate with the KYC verification process
• If the account has been inactive for an extended period (over 12 months)
• By order of a court or regulatory authority

If an account is closed without any rule violations, any remaining balance will generally be refunded. However, in cases of rule violations, CityNow reserves the right to forfeit deposited funds and winnings.

You may also request to close your account at any time. To do so, Help Center Please get in touch with us. We recommend withdrawing any remaining balance before your account is closed.

CityNow believes gaming is a form of entertainment, not a source of income. We are committed to the mental wellbeing and financial safety of all our players.

CityNow provides the following responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a cap on how much you are willing to lose within a given period
• Session Time Limit: Set a daily limit on how long you play
• Cooldown Period: Temporarily pause your account for anywhere between 24 hours and 30 days
• Self-Exclusion: For an extended break, lock your account for anywhere between 6 months and 5 years

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Page visit and get support.

The protection of your personal data is of utmost importance to us. For full details on how CityNow collects, uses, and safeguards your information, please visit our Privacy Policy can be found on the page.

In short, here's what we do:

• All data is secured with SSL/TLS encryption
• We do not share payment details with third parties
• We use your data solely for service improvement and legal compliance purposes
• We may share necessary information with regulatory authorities upon request

By creating an account on CityNow, you agree to our Privacy Policy.

CityNow reserves the right to modify or amend these Terms & Conditions at any time. For significant changes, we will:

• Players will be notified via email or SMS
• We will clearly state the effective date of any updated Terms
• We will endeavour to provide at least 7 days' notice before any changes take effect

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms. If you do not agree to the updated terms, you may request to close your account.

For any questions or complaints regarding these Terms & Conditions, please contact us through the following channels:

• Email: support@citynow.bet
• Live Chat: Click the chat icon at the bottom right of the platform
• Help Center: Help Center View Page

Our support team is available 24/7, every day of the week. Emails are typically responded to within 24 hours.