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Gaming should be a source of fun — not stress. CityNow believes every player can enjoy themselves while staying in control. Our responsible gaming tools and guidelines are here to help you build healthy habits.

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Our Commitment

The Core Pillars of Responsible Gaming

The steps we take at CityNow to ensure the wellbeing of every player

Set Deposit Limits

You decide how much you deposit each day, week, or month. Limits take effect immediately once set.

Temporary Break

Feeling like you need a break? CityNow lets you temporarily suspend your account for anywhere from 24 hours to 30 days.

Permanent Self-Exclusion

If you need a long-term break from gaming, you can apply for permanent self-exclusion. CityNow fully respects your decision and keeps it completely confidential.

Session Time Limit

Set a limit on how long you play in a single session beforehand. Once the time is up, CityNow will automatically send you an alert.

Loss Limit

Decide in advance how much you're willing to lose before you stop playing. Once that limit is reached, your account will automatically be locked for a set period.

Reality Check

At regular intervals, CityNow will show you a summary of your gaming time and spending so you can stay on top of where you stand.

More Details

Why is responsible gaming important?

At CityNow, responsible gaming isn't just a policy — it's at the heart of everything we do. Online gaming can be a great source of entertainment, but when it becomes a habit that starts affecting other areas of your life, problems can arise. We believe every player has the right to enjoy gaming consciously and on their own terms.

Responsible gaming means keeping gaming as one part of your entertainment — not a source of income or a way to cope with stress. At CityNow, we've built an environment where you can understand your own limits and get help whenever you need it.

Keep in mind: Gaming is purely for entertainment. Never play with money whose loss would harm your family or your livelihood.

Signs of Healthy Gaming Habits

Being a responsible player means staying aware of your own gaming behavior. Some signs of healthy gaming habits include:

  • Treating gaming as one part of your entertainment, not your only leisure activity.
  • Set a budget in advance and stick to it.
  • Not chasing losses by placing bigger bets to win back what you've lost.
  • Keep gaming separate from family, friends, and work.
  • Not viewing gaming as a way to solve financial problems.
  • Not having to lie about your gaming.

When to Be Concerned

There are warning signs that indicate responsible gaming habits are being compromised. CityNow wants you to recognize these signs and take action before things escalate.

Regularly spending more than your budget allows
Getting irritable or angry after a loss
Feeling uneasy about stopping your gaming session
Neglecting family or work responsibilities
Gaming with borrowed or loaned money
Hiding your gaming activity from the people close to you
Constantly thinking about how to recover lost money
Gaming at the expense of sleep or meals
If you notice one or more of the signs above: Use CityNow's self-exclusion tool immediately, or Help Center Reach out. Your well-being comes first.

Practical Tips for Responsible Gaming

For responsible gaming at CityNow, we recommend following a few simple habits:

  • Set a budget in advance: Write down how much you're willing to spend on gaming each week or month. Stop when you hit that limit.
  • Track your time: Track how much time you spend gaming each day. Make sure your other important tasks are done before you start playing.
  • Don't play when you're tired or upset: It's harder to make good decisions when you're stressed or exhausted. Avoid gaming during those times.
  • Know when to stop after a win: Even after a good win, continuing to play can mean losing it all. Take a break after a successful session.
  • Spend time with family and friends: Keep enjoyable activities outside of gaming so it doesn't become your only source of entertainment.
  • Never play under the influence of alcohol or drugs: In this state, judgment is impaired and the risk of overspending increases.

CityNow's responsible gaming features can be easily activated from your account settings. Using these tools isn't a sign of weakness — it's a sign of mature decision-making.

Self-Assessment

Read the questions below and ask yourself how many apply to you:

1 Is gaming putting a strain on your relationships with family?
2 Do you feel restless or irritable when you're not gaming?
3 Have you ever spent more than your set budget?
4 Have you placed more bets trying to recover money you've lost?
5 Have you tried to cut back or stop gaming but couldn't?
If you answered "Yes" to 2 or more questions, we encourage you to visit our Help Center Contact us.
Protection Tools
Deposit Limit

Set a maximum deposit amount per day, week, or month.

Time Limit

Set a maximum duration for your daily gaming sessions.

Self-Exclusion

Suspend your account temporarily or permanently.

Loss Limit

Gaming will automatically stop once you've lost a set amount.

Step by step

How to Set Up Your Protections

Activate responsible gaming tools on CityNow in just a few steps

1
Log In to Your Account
Log in to your CityNow account and click the profile icon in the top right corner.
2
Open the Settings Menu
Go to "Account Settings" or "Security". You'll find a dedicated section there called "Responsible Gaming".
3
Choose your preferred limit
Deposit limit, session time, loss limit, or self-exclusion — pick what you need and set the amount or duration.
4
Confirm
Once you've decided, click the "Save" button. The limit takes effect immediately.
5
Email Verification
Once the limit is set, a confirmation message will be sent to your registered email.
Instant
Deposit Control
Daily, weekly, and monthly deposit limits. Reductions take effect immediately; increases require a 7-day wait.
Automatic
Time Out
A gaming break of 24 hours, 7 days, or 30 days. You will not be able to log in during this period.
Permanent
Self-Exclusion
Permanently close your account with no way to reverse the decision once it's made.
Reality
Activity Report
View your gaming history, win/loss statistics, and time tracking at any time.
Minor Protection

18+ Adults Only

CityNow strictly prohibits anyone under 18 from using the gaming platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

If there are children or teenagers in your home, take the following steps to prevent them from accessing your account:

  • Use a strong password on your device and never share it with anyone.
  • Always log out when you're done gaming.
  • Do not save your account banking details on your device.
  • Use parental control software on your devices.
  • Educate children about the risks of online gambling.
If you're unsure: If you suspect a minor is using CityNow, immediately contact our Help Center Let us know.
Help Center

Help is always within reach

You don't have to face a gaming problem alone. CityNow's responsible gaming team is available 24/7, every day of the week. We protect your privacy and offer support without judgment.

Reach out if you need help:

Live Chat
Click the chat icon at the bottom right of the platform — you'll get a response right away.
Email Support
support@citynow.bet — you'll receive a response within 24 hours.
Help Center
Help Center Page for a detailed guide.
FAQ

Responsible Gaming Q&A

The most frequently asked questions about CityNow's responsible gaming policy

After logging in, go to "Account Settings" > "Responsible Gaming." There you'll find options to set separate daily, weekly, and monthly deposit limits. Limits take effect immediately once set. Lowering a limit is instant, but increasing one requires a 7-day waiting period.

Yes. When you apply for self-exclusion, any remaining balance in your account will be refunded to your registered payment method. The process typically takes 3–5 business days. For more details, Help Center Contact us.

Time Out is a temporary break — ranging from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-Exclusion is a long-term or permanent decision. Once applied, it cannot be reversed before the set period ends — and in the case of a permanent exclusion, not at all.

First, visit CityNow's Help Center Reach out. Our trained team will assist you confidentially. You can also talk to family and trusted friends. If needed, seek advice from a mental health professional. Remember, asking for help takes courage.

No, it's completely confidential. Only you and CityNow's security team will have access to your limit or self-exclusion information. This is never shared with any third party. To learn more about our privacy practices, Privacy Policy Read.

Change your password immediately and Help Center Get in touch. Our security team will review your account's login history and take the necessary action. Keeping two-factor authentication (2FA) enabled is the best way to prevent this.
Start Gaming Safely

Enjoy Responsibly CityNow

Gaming should always be fun. CityNow's responsible gaming tools and support team are here for you every step of the way. Register today and enjoy a safe gaming experience.

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